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Frequently Asked Questions

“Oh no! You are not accepting my insurance anymore?”

Don’t worry! You can still be seen as you always have!

You have two choices for insurance submission:

  1. If your visit has a MEDICAL DIAGNOSIS: We can bill your exam directly to your medical insurance.  Believe it or not, most eye examinations can be billed to your medical insurance if there is any complaint and finding of a medical eye condition.  These are numerous, but include things like dry eyes, allergies, redness, watering, floaters, cataracts, glaucoma, macular degeneration, retinal problems, etc.

  2. If your visit if for ROUTINE SERVICES ONLY: (Routine services are for blurry vision due to being nearsighted/ farsighted/ astigmatism/ reading glasses only).  At the end of your exam or after your glasses/contact lens purchase, we will give you all of the necessary receipts so that you can submit them to Davis Vision for out of network reimbursement.  Davis Vision will send their payment directly to you, so we ask that you pay your balance in full at the time of your visit.

“How will this affect my out of pocket costs?”

 

It’s difficult to say how this change will affect you personally as there are many different Davis Vision policies, and each plan offers different benefits and limitations that your employer negotiated. Most patients who submit for out-of-network benefits will see some increase in their total out-of-pocket costs but we will work with you to make sure you get the best benefits possible.

Remember, if we can utilize your medical insurance, your exam may be covered (copays/deductibles do apply) and you can use your HSA or flex-spending accounts too!

“So, what vision insurances are you in-network with?”

 

We are currently in-network with VSP, VBA and Eyemed.  

Remember, we participate with most major medical insurances.  If you have a medical eye condition, you can use your medical insurance to help cover the costs of your examinations.

“My last eye doctor/specialist/other private practice is also not participating in-network with Davis Vision. Why are so many eye doctors choosing to terminate their contracts?”

 

We want to be as transparent about this change as possible. For us, over the last few years, it has become increasingly difficult to practice as in-network providers with Davis Vision while maintaining the high quality of care and materials that we value and think our patients deserve. 

We strive to recommend the best technology and the latest fashions for our patients in our optical.  Certain contracts limit patients’ access to these, while also obligating our office to use specific labs which may extend the time it takes for you to get your glasses quickly.  The quality of product from these mandated labs has also been growing in inconsistency over the last few years.

Customer service between Davis Vision and providers has reached unmanageable lows with extended hold times and inefficient problem resolution.

As insurance companies add more and more restrictions on what they will allow for their in-network providers, including lowering already low reimbursement rates while the costs of business and inflation have sky-rocketed in the post-covid landscape, we have reached a point where we (and many other offices) cannot offer the same high-quality care and products we value under their contracts. 

We are unwilling to compromise our standard of care - our patients, friends and family deserve better than that.

 

"Is there anything else I need to know?"

 

Your health and wellbeing come first, and decisions about your health should be between you and your healthcare provider. While we will always do our best to work within and maximize your vision and eye health benefits, we strongly object to allowing insurance companies to dictate important decisions regarding your health. We have made the decision not to sign insurance contracts that limit our ability to do this. It is our sincere hope that we have the honor of continuing to care for you for years to come. 

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